Palo Alto Networks (PANW) Certified Cybersecurity Entry-level Technician (PCCET) Practice Exam

Which team is responsible for managing, monitoring, and responding to alerts that may impact the availability and performance of the IT infrastructure?

1. Operational Technology

2. IT Operations

3. Network Security

4. Vulnerability

The correct answer is: IT Operations

The IT Operations team is primarily responsible for managing, monitoring, and responding to alerts that could impact the availability and performance of the IT infrastructure. This encompasses a range of tasks, including ensuring that systems and services are running smoothly, responding to incidents, and maintaining overall operational efficiency. IT Operations teams often utilize various tools and frameworks to monitor system performance, track uptime, and gather data on potential issues that could lead to downtime or degraded performance. Their role is crucial in maintaining the health of IT systems and ensuring that all components of the infrastructure are functioning as intended, which is essential for supporting business operations. In contrast, other teams such as Operational Technology focus on different aspects of technology, Network Security primarily deals with safeguarding the network from threats, and the Vulnerability team concentrates on identifying and mitigating weaknesses in systems and applications. While these areas are significant, they do not encompass the broad responsibility for ongoing management and monitoring of overall IT infrastructure performance that the IT Operations team handles.