Palo Alto Networks (PANW) Certified Cybersecurity Entry-level Technician (PCCET) Practice Exam

Which element is a collaborative toolset used to document, track, and notify the entire organization of security incidents?

1. Asset Management

2. Knowledge Management

3. Vulnerability Management Tools

4. Case Management

The correct answer is: Case Management

The choice of Case Management as the answer is appropriate because Case Management is specifically designed to facilitate the documentation, tracking, and notification of security incidents within an organization. It provides a structured framework to ensure that incidents are handled efficiently, allowing security teams to collaborate effectively while managing an incident's lifecycle. This toolset typically includes features for incident logging, status tracking, and communication updates, ensuring that all stakeholders are informed and can contribute effectively. It plays a critical role in incident response by helping organizations maintain a clear record of actions taken, decisions made, and any follow-up actions required. The other options, while relevant to various aspects of cybersecurity, do not specifically serve the purpose of collaboratively managing security incidents in the same focused manner. Asset Management pertains to tracking assets and their relationships, Knowledge Management deals with organizing and sharing knowledge within the organization, and Vulnerability Management Tools focus on identifying and mitigating vulnerabilities rather than managing incidents collaboratively. Therefore, Case Management stands out as the most suitable choice for documenting, tracking, and notifying about security incidents.