Palo Alto Networks (PANW) Certified Cybersecurity Entry-level Technician (PCCET) Practice Exam

Which element defines how the Security Operations team and surrounding teams will interact?

1. Change Control

2. Escalation Process

3. Quality Review

4. Interface Agreements

The correct answer is: Interface Agreements

The element that defines how the Security Operations team and surrounding teams will interact is Interface Agreements. Interface Agreements are formalized understandings that outline the roles, responsibilities, and communication protocols between various teams within an organization. They help clarify expectations, streamline collaboration, and ensure that each team knows how and when to engage with one another effectively. This clarity is essential in a cybersecurity context where different teams, such as security operations, IT, and incident response, may need to coordinate closely during incidents and regular operations. By establishing these agreements, misunderstandings can be reduced, response times can be improved, and overall security posture can be enhanced through collaborative efforts. The other options, while relevant to security operations and teamwork, do not specifically focus on the interaction framework between teams. Change Control pertains to the processes for managing changes to systems and configurations, the Escalation Process relates to how issues are raised to higher levels of priority and oversight, and Quality Review addresses the assessment of procedures and outcomes for effectiveness, rather than defining interaction protocols.